I’m divorced and have re-married; can I cover my new spouse under the same Funeral plan?
Yes, you can cover your new spouse following divorce. Visit our nearest office with your marital settlement agreement for new amendments in your funeral plan.
My membership has lapsed, what should I do?
Your membership will be re-activated as soon as you pay a premium .You will, however serve a three month waiting period. There is no need to pay for the months during which your membership was inactive.
How many people can I cover under my funeral plan?
You can cover one spouse, your children and up to three adopted children or children for whom you are a legal guardian and up to four dependants under your funeral plan.
What documents do I need to become a member?
A first-time members are required to provide a valid national identification card, drivers license or a passport that includes their national identification card number.
Do you offer Cash-Back?
No, we do not offer cash back
Yes, burials can be conducted on any day of your choice. The decision is entirely your discretion.
You can cover one spouse, your children and up to three adopted children or children for whom you are a legal guardian and up to four dependants under your funeral plan.
I became a member before my marriage. How do I add my partner to my funeral plan?
To add your partner, please visit our nearest office with your national identification card, your partner’s identification card, and a marriage certificate. If it is a customary marriage, you will need to provide a family letter. Please note that your partner will serve a six-month waiting period before being fully covered under your pan.
I wish to be become a member, but there is no mortuary in my area. What happens if I have a deceased person?
Our services are available both inside and outside the country. If death occurs in an area without a mortuary, it is important to inform us immediately. We will provide guidance and advise you on the next steps to ensure that the necessary arrangements are made.
What documents do I need to make a claim?
To make a claim, you will need to provide:
A certified copy of the identification document of the person with whom the funeral plan is registered
A certified copy of the deceased’s identification document.
A certified copy of the death certificate
Proof of payment for the last six months
Do you offer a Cremation services?
Yes, we offer Cremation services
If I’m unable to reach your offices, are there alternative methods to pay my premium?
Yes you can conveniently pay your premium electronically through several options, including Mpesa, Ecocash, Cpay and bank transfers.
Can a family join a group scheme together?
Yes a group scheme is designed for families and larger groups as long as the number of participants meets the requirement of at least 25 people and more.
I have the deceased family member in South Africa who is not covered under your funeral plans. Can they still be repatriated back home
Yes we do offer repatriation services from South-Africa, even for individuals who are not members of our funeral plans. Please contact us for further details on the process and requirements.
I am a Mosotho national who holds South-African identification. Will I be allowed to undertake membership using my South-African ID?
Yes, you can apply for membership using your South-African identification.
One of my dependents has passed away and you have made a service for him, can I replace him with another dependent?
No
If the deceased passes away while back in the country and they are under the Lipapatlele funeral plan, will I be assisted without additional charges?
Yes if the deceased is covered under the lipapatlele funeral plan, you will be assisted without any additional charges, even if the passing occurs while they are in the country.
I am a civil servant paying my monthly premium via with a stop order; can you check if my premium is updated?
For assistance with verifying the status of your premium, please contact our toll-free number at 80 00 3800 our client service team will be happy to assist you.
Do your plans have age restrictions for a spouse of the policy holder?
Our plans have an age limit of 65 Years and below on policy holders. However there are no age restrictions for spouses of the policy holder, so they can be included regardless of age.
What is the waiting period for your plans?
The waiting period for our plans is 6 months. Terms and conditions apply. Please contact us for further details or clarification.
